July 13, 2020

Every product that The North Face Renewed gets goes through an Eight Step process and requires repair or refurbishment before it can be resold.  The most common damage we receive is stains which makes cleaning incredibly important.  The below graph shows a breakdown of needed repairs for a period of time in 2019.


Garment stains can mean a lot of things.  The most common type of stains that we see on product are:

  1. Dirt/dust (~50%)
  2. Oil (~30%)
  3. Paint (security devices exploding) / Pens (~10%)
  4. Lipstick (~5%)
  5. Other*

In general, the difficulty in removing a stain is determined by the type of fabric or textile the stain is on.  For example, laminated or waterproof fabrics are easier to clean because they don't absorb stains as deeply.  On the other hand, untreated natural fibers like cotton or wool can be very difficult to clean.  Renewed expert repair technicians take into account the stain and fabric type to determine the appropriate cleaning remedy.  Depending on what the technician decides, products are cleaned either in a state of the art water-free Tersus machine or a commercial washer.  Correctly cleaning the products will remove stains on roughly ~60% of what we process.  We never process or attempt to resell any product that has even the slightest chance of a bio hazard or material stain.

If a stain is not removed during wash, products are spot cleaned by hand.  Careful consideration is taken during spot-cleaning to not affect the performance characteristics of garments.  All products that we resell on Renewed must be in like-new condition and we take that pledge seriously.  That means if there's any discoloration, performance issues or inconsistencies that we can see, a would then be upcycled, REMADE, donated or recycled.

Up next, we will cover the second most popular repair type, Pilling!

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