FAQ

We’re a resale marketplace, and our products come from returned, damaged or defective clothing directly from The North Face as well as well as from a trade-in program through The North Face Renewed.

Our products come from returned, damaged or defective clothing - as well as from a trade-in program through The North Face Renewed - that have been inspected and cleaned (if needed). Products will be sold in Like New, Excellent or Good conditions.

You’re purchasing a pre-loved item directly from The North Face. Our Renewed team, powered by Archive, is here to answer any questions you have.

Not right now (but maybe someday that’ll change). We generally can't ship to P.O. boxes and recommend using an alternate address if possible. Unfortunately, we also can’t ship to AA, AE or AP addresses.

If you’re in Canada, you’re in luck: you can shop pre-owned items at https://renewed.thenorthface.ca/.

If your order has not shipped yet, please contact our support team and we’ll do our best to update your address.

Items are processed and shipped from our warehouse within 2 business days after purchase. All packages are shipped via FedEx and you will receive an email with tracking information once your order has shipped. Shipping times are typically between 3-5 days.

Once it arrives, check out the item to make sure it’s as-described. If you have concerns, contact our The North Face Renewed customer support team within 14 days of purchase.

The short answer: You’ll get a full refund.

The long answer: If your item shows up damaged or in a condition different from how it was described, contact customer support. They’ll have a few questions and need a few photos, and then they’ll send you a shipping label. You’ll have 6 business days to ship the item. After that, we’ll send you a full refund.

Yes, if you would like to return an item please request a return within 14 days of the purchase date. We will refund your payment, excluding any shipping fees. Once 14 days have passed since your purchase, the items will no longer be eligible for a refund. To initiate a return please visit the returns page or click start a return in My Orders. Once your return has been received, please allow up to 10 business days for it to be processed.

Orders placed on or after November 1st, 2025 can be returned until January 31st, 2026. https://www.thenorthfacerenewed.com/returns

Our Renewed gear is covered by a one year warranty that protects against manufacturing and workmanship defects.

You will not be able to resell your item directly on The North Face Renewed site, but you can always bring your used The North Face Renewed items to our retail or outlet stores, or mail them through our online trade-in process. Eligible gear receive a $5 to $90 in credit towards your next The North Face purchase. See trade-in terms.

State and local sales tax will be charged on items based on your zip code. Shout out to Alaska, Delaware, Montana, New Hampshire and Oregon.

No. The North Face Gift Cards are redeemable only for purchase of merchandise at The North Face branded retail stores owned and operated by VF Outdoor, Inc located in the United States (including The North Face branded Outlets) and online at https://www.thenorthface.com/. For more information please see Terms & Conditions.

No. Any rewards from the XPLR pass are not applicable on the TNF Renewed site. TNF Renewed purchases do not earn points on your XPLR Pass.

If your gear can be renewed, we’ll give you a credit of $10, $30 or $50. (Credits can be used on thenorthface.com or in-store at The North Face). We’ll tune up and resell the items in our online Renewed store, setting them up for their next adventure.

Please note: any credit amount shown during submission is an estimate only. The final credit issued is determined after inspection. While you may receive an estimated credit amount at the time of submission, the final credit issued will be the amount approved after inspection, and may differ from the estimate.

For in-store submission, consumer will receive credit via email following item submission. For online submission, consumer will receive credit via email; allow 10-14 days after shipping of item for receipt of credit.

All participating items become the property of The North Face, regardless of acceptance. Accepted items will not be returned, and unaccepted items will be recycled or donated.

Receipt of credits is contingent upon determination of The North Face and its third party representative that submitted item qualifies (that is, item is gently-used and does not have significant wear, rips, stains, piling or other damage) and consumer submitting item is otherwise eligible.

Each credit is redeemable for a discount on the purchase of any item at any The North Face-owned retail store in the U.S. or www.thenorthface.com. Credit is not a gift card. Credit expires the earlier of exhaustion of its value or 12 months after date of issuance. Credit is not redeemable for cash. Additional value cannot be loaded onto credit. No dormancy fees or service charges apply to use of credit. Credit is good only for original recipient of same and is not transferable. Credit may be combined with coupons, discounts, promotions or offers; without limitation, multiple credits may be used in a single transaction.

Consumer is solely responsible for any and all unspecified expenses in conjunction with participation in the Offer, including but not limited to any wireless Internet access charges and other fees incurred for online submission made via mobile device.

The North Face is not responsible for technological malfunctions/failures/errors of any kind including e-mail transmissions that are lost, late, corrupted, undeliverable for any reason. Additional restrictions may apply.

We offer several types of Mystery Boxes. Some contain only short-sleeve T-shirts, some contain only long-sleeve T-shirts, and others include a mix of product types. Please refer to the product description on each Mystery Box for the specific category or mix included.

Each box contains a bundle of The North Face Renewed items in the same size. Styles, colors, and exact pieces will vary. Product images are for reference only and do not represent the specific items you will receive.

All items are pre-owned The North Face Renewed product in excellent condition or better. Each piece has been inspected to ensure it’s clean, fully functional, and ready for more adventures.

Mystery Boxes are final sale and cannot be returned or exchanged. Because items are selected at random, we’re unable to customize or swap pieces.

Buying secondhand helps reduce the environmental impact of getting dressed and staying warm—and all those other pesky essentials. Producing new clothes requires natural resources; buying used helps reduce carbon, waste and water footprints. Also it’s cheaper. Win-win.

Archive is our service provider for development and operation. Check out their website.

We also partner with TERSUS Solutions to repair and refurbish our gear. They have the world’s most advanced cleaning technology, which gets The North Face Renewed up to a clean-as-new quality, with minimal water usage For more information, please see their website.

If you have any further questions, please contact support or send an email to hello@thenorthfacerenewed.com.