STEP 1: PRE-SORT

STEP 1: PRE-SORT

Products are selected for renewal. Everything that can't be renewed is upcycled through the REMADE collection, donated or recycled.

STEP 2: SORT

STEP 2: SORT

With a more critical eye, technicians inspect garments to identify issues and prepare them to be refurbished. 

STEP 3: IDENTIFY

STEP 3: IDENTIFY

Sort techs match products to their original data. If a style has been recalled or has known quality issues, it will removed from production. New bar codes are added to track renewal and impact data.

STEP 4: CLEAN

STEP 4: CLEAN

Garments are cleaned to factory grade standards either using the Tersus CO2 cleaning system or high capacity commercial washing machines.

STEP 5: INSPECT

STEP 5: INSPECT

Repair technicians identify the processes that need to take place to restore garments to LIKE-NEW condition. Repairs are assigned based on time, complexity and capacity.

STEP 6: REPAIR

STEP 6: REPAIR

Garments are repaired based on standards provided by The North Face quality control team.  Highly trained sew technicians ensure that all aspects of the repair meets or exceeds The North Face requirements.

STEP 7: FINISHING

STEP 7: FINISHING

Finishers polish garments up removing any signs of lint, loose threads, or wrinkles.

STEP 8: QUALITY ASSURANCE

STEP 8: QUALITY ASSURANCE

Quality assurance certifies that every garment meets or exceeds TNF standards and there are no signs of exterior visible repairs, defects or imperfections.  Although extremely rare, if something is missed we offer Free Returns and a One Year Warranty.