STEP 1: PRE-SORT
Products are selected for renewal. Everything that can't be renewed is upcycled through the REMADE collection, donated or recycled.
STEP 2: SORT
With a more critical eye, technicians inspect garments to identify issues and prepare them to be refurbished.
STEP 3: IDENTIFY
Sort techs match products to their original data. If a style has been recalled or has known quality issues, it will removed from production. New bar codes are added to track renewal and impact data.
STEP 4: CLEAN
Garments are cleaned to factory grade standards either using the Tersus CO2 cleaning system or high capacity commercial washing machines.
STEP 5: INSPECT
Repair technicians identify the processes that need to take place to restore garments to LIKE-NEW condition. Repairs are assigned based on time, complexity and capacity.
STEP 6: REPAIR
Garments are repaired based on standards provided by The North Face quality control team. Highly trained sew technicians ensure that all aspects of the repair meets or exceeds The North Face requirements.
STEP 7: FINISHING
Finishers polish garments up removing any signs of lint, loose threads, or wrinkles.
STEP 8: QUALITY ASSURANCE
Quality assurance certifies that every garment meets or exceeds TNF standards and there are no signs of exterior visible repairs, defects or imperfections. Although extremely rare, if something is missed we offer Free Returns and a One Year Warranty.